Caution with this airline
We woke up early and had a taxi waiting for us to take us to the airport. We had to be there two hours prior to boarding since we tried to do online boarding but we unsuccessful. We arrived and were lucky that the line was not too long but we were not as lucky because the airline was training their new hires. When we finally were called to the desk, we were told that we had to pay 50 euros per person to do the boarding at the airport; we explained that we tried to do in online and were told that we should have called. We told them that it would be an international call and we didn’t have an international phone; we were told we could chat or have arrived two hours prior. We told her that we did arrive two hours prior and it was now and hour and fifty five minutes prior and mostly because they were training so the line was slow. She said if we didn’t pay we couldn’t travel and said we had to pay at the cashier and come back and get in line. We went to the cashier hoping to encounter someone with more sense or at least with some customer service experience. Well, we were totally wrong. Not only was she not helping at all, even when we explained that two of the passengers that were with us were not going and we didn’t expect the refund; we also told her we were there two hours prior to the flight. She said we had to pay or we weren’t travelling. We asked to talk with the supervisor or manager and she said there were none. We took a picture of her and that is when Annabelle came out; she said that if we didn’t delete the photo she was going to cut the credit card and not allow us to travel. After much back and forth we “deleted” the photo and paid the 50 euros each (250 euro). Other customers were also arguing with other employees. They had lost their flight because the gate was changed but not updated on the board and they didn’t receive an email warning them. We went back to the line and the lady used us as example to those she was training. We finally received our boarding pass and went to board the plane. This airline you board the plane from the outside, walking up the stairs and don’t expect any snacks or drinks or to be comfortable. Seats are assigned by the airline; therefore, none of us were seating together. We felt like sardines inside of cans since the seats were so small and close together. We arrived at Milan and had to go down the stairs and then take a bus to the terminal. Once in the terminal you have to climb up a staircase and then you are finally in the terminal. This airline is Ryanair, an Irish “Low-Cost” Airline. Don’t be fooled by the “Low-Cost” verbiage, you will pay hefty for everything else. This is definitely not a Customer Service airline and I would suggest paying a little more but going with an airline that has better reputation than this one.
Precaución con esta aerolínea
Nos despertamos temprano y teniamos un taxi esperando para llevarnos al aeropuerto. Teniamos que estar allí dos horas antes del embarque ya que intentamos hacer el embarque en línea, pero no tuvimos éxito. Llegamos y tuvimos suerte de que la línea no era demasiado larga, pero no tuvimos tanta suerte porque la aerolínea estaba entrenando a sus nuevos empleados. Cuando finalmente nos llamaron al escritorio, nos dijeron que teníamos que pagar 50 euros por persona para hacer el embarque en el aeropuerto; explicamos que tratamos de hacer en línea y nos dijeron que deberíamos haber llamado. Les dijimos que sería una llamada internacional y que no teníamos un teléfono internacional; nos dijeron que podíamos charlar o haber llegado dos horas antes. Le dijimos que llegamos dos horas antes y que fue ahora, una hora y cincuenta cinco minutos antes pero porque estaban entrenando la línea estaba lenta. La señora dijo que teniamos que pagar y nos envoi hacia la cajera. Fuimos al cajero con la esperanza de encontrar a alguien con más sentido o al menos con alguna experiencia de servicio al cliente. Bueno, estábamos totalmente equivocados. No sólo no estaba ayudando en absoluto, incluso cuando explicamos que dos de los pasajeros que estaban con nosotros no iban y no esperábamos el reembolso; también le dijimos que estuvimos allí dos horas antes del vuelo. Dijo que teníamos que pagar o que no estábamos viajando. Pedimos hablar con el supervisor o gerente y ella dijo que no había ninguno. Tomamos una foto de ella y fue cuando “Annabelle” salió; ella dijo que si no borramos la foto que iba a cortar la tarjeta de crédito y no nos iba a permitir viajar. Después de un rato de discuciones, le dimos “delete” a la foto y pagamos los 50 euros cada uno (250 euros). Otros clientes también estaban discutiendo con otros empleados. Habían perdido su vuelo porque la puerta de embarque fue cambiado, pero no actualizado en la pantalla y tampoco recibieron un correo electrónico advirtiéndoles. Volvimos a la línea y la señora nos usó como ejemplo para aquellos a los que estaba entrenando. Finalmente recibimos nuestra tarjeta de embarque y fuimos a abordar el avión. Esta aerolínea se sube al avión desde el exterior, subiendo las escaleras y no esperes ningún aperitivo o bebida o para estar cómodo. Los asientos son asignados por la aerolínea; por lo tanto, ninguno de nosotros no sentamos juntos. Nos sentimos como sardinas dentro de latas ya que los asientos eran muy pequeños y cerca. Llegamos a Milán y tuvimos que bajar las escaleras y luego tomar un autobús a la terminal. Una vez en la terminal hay que subir una escalera y luego finalmente estás en la terminal. Esta aerolínea es Ryanair, una aerolínea irlandesa de “bajo costo”. No te dejes engañar por el dicho de “Bajo costo”, pagarás fuerte por todo lo demás. Esto definitivamente no es una aerolínea de servicio al cliente y yo sugeriría pagar un poco más, pero ir con una aerolínea que tiene mejor reputación que esta.
Gallivanting to Photograph 